Hi! We’re getting many new customers nowadays! So I’m going to show how to place an order through our web store.
First, please click the ”Add to Shopping Cart” button on the page of the items you wish to order. It’s the same as most web shops.
If you have any questions about our items, please feel free to ask us at service@volksusa.com before you place your order! We’re happy to help all of our customers. We will try our best to answer you as soon as possible, but please understand if there is some delay. During the weekend it is sometimes difficult to reply quickly because our showroom is open! Your questions often give us good ideas for this blog, and for new information on our web store! So, you can help us!
If an item is not available, the message above will be shown. Regular items such as tools, materials, regular wigs, etc. will be restocked, though it may take some time. We will make them available as soon as we receive them. Please keep your eyes on our web site while you wait!
Some items such as outfits, shoes, limited wigs, etc. are only produced once, so don’t miss out if you find something you like! You can get all of the newest release information at our event blog!
Do you have all of the items you wanted in your shopping cart? Don’t you forget anything! When you’re sure, then click “Checkout.”
You can calculate your shipping cost here. The following shipping methods are available.
For US residents: UPS Ground or USPS Express Mail
For Canada residents: USPS EMI to Canada
For Mexico residents: UPS Worldwide Expedited or USPS EMI to Mexico
If you want to come to pick up your items at our showroom in Los Angeles you can choose: Pick up at Store (CA Sales Tax will apply to any pick up orders even if the original order location is outside of California.)
You may already know this, as we state it in our Shipping and Refund Policy, but customers from Canada and Mexico may be required to pay customs or brokerage fees. Please understand that we are not involved in, nor can we control these fees.
We are also sorry to say that we can not declare a lower value, or mark packages as gifts. Doing these things fraudulently can result in fines, and legal trouble for us, which ultimately makes us less able to help you, our customers. We are proud to be a company who follows these regulations.
We cannot ship outside of the USA, Canada and Mexico because of our business regulations, but VOLKS Japan has an international website, and you can contact them in English at imos@volks.co.jp.
If your shipping address is a P.O. Box and you want to ship with UPS, please provide the street address also.
Next is the billing information. We accept VISA, Master Card, American Express and Discover. If your billing address is different from your shipping address, make sure that you input your billing address correctly so that the merchant system can process your payment as smoothly as possible.
You can receive our many different free instructional manga with your order! If you are interested, please request the ones you want in the comments section of your order!
Confirm your information…
…and you are done!
You will be sent an automatic email which includes your order details and number. This order number will help us a lot in case you need to contact us. If your email software has a junk mail folder, please make sure our email hasn’t ended up there! If you can’t find our email anywhere, maybe you may have mistyped your email address? Please contact us at service@volksusa.com.
You can also check your order status from the link in this email. We normally process regular orders by the next business day, but there may be delays after a new release day, national holiday, or a day when our office is closed. Anyway, we always try to ship out your order as quickly as we can, so if you find any mistakes with your address or items please contact us immediately!
Once your order is shipped out, you will receive another automatic email with your tracking number. Please look forward to receiving your items soon! We hope that you enjoy them!
